1. Processing and Shipping Time

At Morgana Merchandise, we prioritize fast and dependable shipping by working with reputable carriers to ensure smooth deliveries.
Lead times may vary by product:

• Some items ship within 7 days
• Others within 10-14 days

Exact lead times are listed on each product page.
Shipping charges depend on your location and order size. All shipping details are clearly provided during checkout.

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2. Shipping Delays

If there is an unexpected delay, we will notify you promptly via email with updates on your order status.

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3. Address Accuracy

Customers are responsible for providing an accurate shipping address at the time of purchase.
Morgana Merchandise is not liable for delays or losses due to incorrect addresses.
If you spot an error, please contact us within 24 hours—we’ll do our best to make corrections if the shipment hasn’t been processed yet.

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4. Lost or Stolen Packages

Morgana Merchandise is not responsible for packages marked as delivered by the carrier but reported lost or stolen.
If this occurs:

• Report the issue to your local authorities
• Share any documentation with us when contacting support

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5. Marketplace Seller Shipments

Morgana Merchandise fulfills marketplace inventory for:

• Amazon Fulfillment Centers (FC)
• Walmart Fulfillment Centers (FC)
• Other approved FCs upon request

We ensure compliant packaging, labeling, and documentation with marketplace guidelines.

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6. Contact Information

Our primary method of communication is email. Please respond promptly to avoid order delays.
You may also contact us via WhatsApp for quicker support if needed.